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This website is operated by IT SOLUTIONS SWAENEPOEL BV/SRL. In this site the terms "we", "us" and "our" refer to IT SOLUTIONS SWAENEPOEL BV/SRL. IT SOLUTIONS SWAENEPOEL BV/SRL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. By visiting this site and/or purchasing any of our products, you are participating in our "Service" and agreeing to the following terms and conditions ("Terms and Conditions", "Terms and Conditions"), including additional terms and conditions and policies referenced herein and/or accessible by hyperlink. These Terms of Sale and Use apply to all users of this Site, including but not limited to users who visit the Site, who are vendors, customers, merchants and/or contributors to the content. Please read these Terms of Use carefully before accessing or using our Site. By accessing or using any part of this Site, you agree to these terms and conditions. If you do not agree to all of the terms of this agreement, you should not access the website or use the services offered on the website. If these Terms of Sale and Use are considered an offer, acceptance is expressly limited to these Terms of Sale and Use. Any new features and tools added to this store in the future will also be subject to these Terms of Use. You can review the most recent version of the Terms of Use at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.


By accepting these Terms of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us permission to allow any minor under your responsibility to use this website. The use of our products for illegal or unauthorized purposes is prohibited, nor will you, in using the Service, violate the laws of your jurisdiction (including, but not limited to, copyright laws). You may not transmit any worms, viruses or other code of a destructive nature. Any breach or violation of these Terms of Service will result in the immediate termination of your Services.


We reserve the right to deny any person access to the Services at any time, for any reason. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our prior express written consent. The headings used in this Agreement are included for your convenience and shall not limit or affect these Terms.


We are not responsible if the information available on this site is not accurate, complete or current. The contents of this site are intended for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and current sources of information. If you decide to rely on the content of this site, you do so at your own risk. This site may contain certain prior information. Such prior information is by its nature not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time. However, we are under no obligation to update the information on our site. You agree that it is your responsibility to monitor changes on our site.


For any purchase of goods or services from us, you have a cooling-off period of 30 calendar days from delivery or, in the case of services, from the conclusion of the contract to withdraw from the contract. During this time you can return your order without penalty and without giving any reason. Within 3 days of returning your order or announcing the termination of the contract, we will refund the full purchase price, using the same means of payment the consumer used for the original transaction. We may wait to issue a refund until we have collected the goods or until the consumer has provided evidence of having returned the goods, whichever occurs first. During the first 30 days after receipt, we advise you to handle the product and packaging with care. If you still wish to return the goods as described above, you may only unpack or use the goods to the extent necessary to assess whether you wish to keep the goods. If you exercise your right of withdrawal, please return the goods with all delivered accessories and as far as possible in the original condition and packaging in accordance with our instructions below. You can return your package by post or by postal service. Sometimes we take care of the collection of the product ourselves; if this is the case, we will keep you informed in the confirmation of receipt of your return. To exercise your right of withdrawal correctly and quickly, please complete the European standard withdrawal form and send it to or to Vilvoordsesteenweg 105 1860 Meise Belgium. We will send you an acknowledgement of receipt of the withdrawal by e-mail. Certain products are excluded from the right of withdrawal. These are computer programs whose sealed packaging has been opened after delivery, or which have been installed or registered. Contracts for services are excluded from the right of withdrawal after the service has been fully performed, but only if the performance has begun with the consumer's express prior consent.


The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (and any part or content of the Service) at any time without notice. We shall not be liable to you or any third party for any price changes, suspension or discontinuance of the Service.


We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that the display of colors on your computer screen will be accurate. We reserve the right, but are not obligated, to limit the sale of our products or services to any person in any geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions and product prices are subject to change at any time without notice in our sole discretion. We reserve the right to discontinue offering any product at any time. Any service or product offerings on this site are invalid where prohibited by law.


Deliveries of products and services will take place at the delivery address provided with your order. We will exercise the utmost care in receiving orders for products and in the execution of such orders and in assessing requests for the provision of services. We will execute accepted orders as soon as possible and under all circumstances within 30 days, unless a different delivery period has been agreed. If delivery is delayed or if an order cannot be executed, even in part or in full, we will always inform you before the end of the agreed delivery period. If we do not inform you in time, you have the right to cancel your order free of charge. In this case we will reimburse you within 30 days of the cancellation. Until the order is received by you or a designated representative before delivery.

Until the order is received by you or a pre-designated representative, shipments are always at our risk. You never have to worry about possible loss of goods in the mail. However, the return of goods that you send back to us within 30 days of purchase because you do not wish to keep them is always at your own risk. If the goods delivered by us are damaged in transit, do not match the items on the delivery note or do not match the items you ordered, you must notify us as soon as possible and return the relevant items to us within 14 days of notification of your return. We cannot be held liable for any consequential damages resulting from late delivery or non-delivery by the Company's designated carrier. In such cases, our liability is limited to the value of the goods, which may be shown not to have been received by the customer. In case of force majeure, we are not obliged to fulfill our obligations. In this case, we reserve the right to suspend our obligations for the duration of the force majeure or to cancel your order permanently. By force majeure we mean any circumstance beyond our control and influence that prevents us from fulfilling all or part of our obligations to you. These circumstances include, but are not limited to: strikes, fires, technical unemployment, power failures, failures in a (telecommunications) network or in the connection or communication systems used and/or the unavailability of our website at any given time, non-delivery or late delivery by our subcontractors or other involved third parties.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household or per order. These limitations may apply to orders placed by or from the same customer account, credit card, and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided when the order was placed. We reserve the right to limit or prohibit orders that we believe in our sole discretion are from merchants, resellers or distributors. You agree to provide current, complete and accurate order and account information for all orders placed on our website. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third party tools over which we have no oversight, control or influence. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without any endorsement. We are not legally responsible for your use of these optional third-party tools. If you use the optional tools offered on the Site, you do so at your own risk and discretion, and should consult the terms under which such tools are offered by the applicable third party(ies). We may also offer new services and/or features on our Site (including new tools and resources) in the future. These new features and services will also be subject to these General Terms of Sale and Use.


Certain content, products and services available through our Service may contain third party material. Third party links on this site may direct you to third party websites that are not affiliated with us. We are under no obligation to review or evaluate the content or accuracy of such sites, and we do not guarantee or accept any responsibility for the content, websites, products, services or other materials accessible on or from such third-party sites. We are not responsible for any damages related to the purchase or use of any goods, services, resources, content or any third party. Please read and understand the policies and practices of third parties carefully before entering into any transaction. Any complaints, claims, concerns or questions regarding the products of these third parties should be directed to the same third parties.


If you submit specific content at our request (for example, to enter contests), or if you send creative ideas, suggestions, proposals, plans or other materials without our request, whether online, by email, by mail or otherwise (collectively, "Comments"), you grant us the right at any time and without limitation to edit, copy, publish, distribute, translate and otherwise use Comments that you send to us in any media. We are not and will not be obligated to (1) maintain the confidentiality of any Comments; (2) pay any compensation to anyone for any Comments provided; or (3) respond to any Comments. We may, but have no obligation to, monitor, edit or remove any content that in our sole discretion is unlawful, offensive, threatening, abusive, defamatory, libelous, pornographic, obscene or otherwise objectionable or infringes on any intellectual property or these Terms and Conditions. You agree to write comments that do not infringe on the rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, abusive or obscene content, or computer viruses or other malicious software that could in any way affect the operation of the Service or any related website. You must not use a false email address, impersonate someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are fully responsible for all comments you post and for their accuracy. We take no responsibility and disclaim any liability for any comments posted by you or any third party.


The submission of your personal information on our site is governed by our Privacy Policy. Click here to view our Privacy Policy.


From time to time, there may be information on our Site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if the information on the Service or on any related website is inaccurate, at any time without notice (including after you have placed your order). We have no obligation to update, modify or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No reliance should be placed on a fixed date for updating or clarifying the Service or any associated website to conclude that information in the Service or any associated website has been changed or updated.


In addition to the prohibitions in the General Terms of Sale and Use, you are prohibited from using the Site or its contents: (a) for illegal purposes; (b) to induce others to do or participate in illegal acts; (c) to violate any state, federal, provincial or international law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of any third party; (e) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate against any person on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to provide false or misleading information; (g) upload or transmit viruses or other types of malicious code that will or may be used in a manner that impairs the functionality or operation of the Service or any related, independent or Internet site; (h) collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, surf, search or scan the web (or any other source); (j) for obscene or immoral purposes; or (k) to violate or circumvent the security measures of our Service, any other website or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.


We do not warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results obtained from the use of the Service will be accurate or reliable. You agree that we may from time to time remove the Service indefinitely or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your own risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided to you "as is" and "as available" for your use without representations, warranties or conditions of any kind, express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement. In no event shall IT SOLUTIONS SWAENEPOEL BV/SRL, our directors, officers, employees, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or direct, indirect, incidental or consequential, punitive, special or consequential damages of any kind, including but not limited to lost profits, revenues, savings, data, replacement costs or any similar damages, whether in contract, tort (including negligence) strict liability or otherwise, arising out of your use of any service or product provided by the Service, or with respect to any other claim related to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.


We guarantee that our products will comply with your order and meet the normal expectations you may have with respect to the product specifications. Naturally, we also guarantee that our goods comply with all existing laws at the time of your order. In addition, with respect to the delivery of goods, you enjoy the minimum legal guarantee period of two years in case of non-conformity of the consumer goods. This means that in case of a defect or deficiency in the goods, you have the right to repair or replace the goods free of charge for up to 2 years after delivery. Any complaint about defects in conformity must be made in writing within 2 calendar months from the day the defect is discovered, otherwise the right to make such a complaint is lost. This warranty does not apply to parts or accessories in the event that the failure is due to misuse, external causes, ordinary maintenance or normal wear and tear. This warranty does not apply in the following cases (the list below is not restrictive): in the event that a third party has intervened or handled the goods in a way that is not legally permitted by IT SOLUTIONS SWAENEPOEL BV/SRL; in the event of damage caused by fire, water (flood) or lightning, an accident, a natural disaster; in the event of damage caused by improper use, poor maintenance, abnormal use or any other use not in accordance with the manufacturer's or seller's instructions; in the event of damage resulting from commercial or professional use or collective use of the product. When repairing electronic devices, it is possible that the data stored in or by the goods under repair may be damaged or lost. Only the customer can be held responsible for the backup of the above data or for its reconstruction, excluding any liability of IT SOLUTIONS SWAENEPOEL BV/SRL in this regard. IT SOLUTIONS SWAENEPOEL BV/SRL can in no event be held liable for the loss or reproduction of data stored in or by these electronic devices. The warranty is 12 months for second-hand models and for professional customers. Sometimes IT SOLUTIONS SWAENEPOEL BV/SRL or its suppliers offer a longer or more extensive guarantee than the legal minimum guarantee: this is the commercial guarantee. The commercial guarantee does not reduce the statutory minimum guarantee. In the case of a commercial warranty, this varies depending on the product. The characteristics of the commercial warranty are indicated on the web page of the product and on the warranty certificate. IT SOLUTIONS SWAENEPOEL BV/SRL is responsible for the handling of the commercial warranty, unless stated otherwise on the webpage of the product. The commercial guarantees are valid in Belgium and for the period indicated on the web page of the product.


In the event that any provision of these Terms of Sale and Use is deemed illegal, invalid or unenforceable, such provision may nevertheless be enforced to the extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Sale and Use, such severance not affecting the validity and enforceability of the remaining provisions.


Our failure to exercise or enforce any right or provision of these Terms of Sale and Use shall not constitute a waiver of such right or provision. These Terms of Sale and Use or any other policies or operating rules we post on this Site or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, superseding all prior and contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, without limitation, any prior version of the Terms of Sale and Use). Any ambiguity in the interpretation of these Terms of Sale and Use shall not be construed to the detriment of the drafting party.


Of course, we always hope that all our customers are 100% satisfied. If, nevertheless, you have complaints about the quality of our services, please contact us at , by telephone at +3223078672, or by letter to : ITSW, Vilvoordesteenweg 105 1860 Meise Belgium. We will do our utmost to deal with your complaint within 3 working days. Belgian law applies exclusively to all contracts with our customers, regardless of their place of residence. All disputes fall under the exclusive jurisdiction of the Belgian courts. If, for reasons of international law, it should nevertheless turn out that another law is applicable, you should first refer to Book VI of the Belgian Economic Code when interpreting the present general terms and conditions. In the event of a dispute being settled out of court, the Consumer Mediation Service set up by the federal government is competent to receive all requests for out-of-court settlement of disputes with consumers. The latter will then decide whether to handle the request itself or forward it to a competent authority. You can contact the Consumer Mediation Service via the following link: In the event of a dispute of a cross-border nature, consumers may also use the European Union's online dispute resolution platform at the following link:


You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right, at our discretion, to update, modify or replace any part of these Terms of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site after the posting of any changes to these Terms of Sale and Use will constitute your acceptance of those changes.


Questions about the Terms of Sale and Use may be directed to us at